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Faq’s

How is Mission Travel Tours protecting their travelers' health and safety during these unprecedented times?

The health and safety of our travelers and local teams have always been our first priority. As travel begins to reopen, we have implemented a new set of standards to ensure a confident travel experience for our clients, and a safe working environment for our local teams and hotel partners.

General Traveler Questions

The easiest way to begin planning your group tour is to choose which Tour Category you want to go on. Fill out our reservation form and one of our Tour Destination Experts will contact within 2 business days. We are always here and ready to chat via our chat option. Or you can call us at 1-407-377-7912, and our offices are open on Mondays through Fridays from 9 – 5pm EST, and on Saturdays from 10 – 5pm EST

Our tour guides and in-country tour operators will assist in accessing proper medical care should that be required. Some health insurance policies DO NOT cover illness or injury overseas and we find it best to purchase travel insurance, so you are properly covered.

It depends, some tours will have the same guide the whole time depending on tour. Our tours that travel to different far away locations or countries will often times have different guides for that region.

We customize each trip to your needs and can always build in free time and give you opportunities to shop. Our ground team operators can be flexible to your request and we can even schedule in free days to rest and do whatever you desire.

Due to the size of baggage compartments in touring coaches, each passenger is restricted to ONE suitcase and ONE carry-on bag (in addition to your purse, camera case or video camera). A total dimension of the bag to be checked on the airplane is not to exceed 62 inches (length + width + height) and should not weigh more than 50 lbs. Carry-on luggage should not weigh more than 20 lbs and is not to exceed the following dimensions: 22'' length + 14'' width + 9'' depth. It must fit under the seat in front of you or in the overhead compartment. Be sure your luggage is clearly marked on the inside and outside. If you are traveling with a tour group, you must use the luggage tags provided along with your own.

Please Note: Due to recent changes in baggage allowance in the industry, we advise checking with your airlines before you depart to see if there has been a change in their regulations

Yes you can on selected baptism tours. You will be taken to the Jordan River Baptismal Site. Baptisms are only allowed while wearing the special white robes, which can be rented or purchased on site. Swim suits must be worn under the robe. A baptismal kit, which includes the mandatory baptismal robes, a baptismal certificate, a towel and free entrance to the change facility and hot showers, is available for rent or purchase at the gift shop. The cost is $10 to rent or $25 to purchase the baptismal kit.

Yes, unless included in price. Tips can be given to bag portage, guides, driver, hoteliers and food servers. It is customary that service providers, guides, or drivers be tipped for any SPECIAL or PERSONAL service, which they may provide for you. You may, of course, at any time, give an additional gratuity to a service provider should they exceed your expectations.

No not really ,but to enjoy the tour fully travelers 10 years of age or older will benefit more from the experience. We customize the tour to your abilities to travel, we can add as much excitement into the tour as you can handle. We can offer Travelers with babies and toddlers an adjusted itinerary with a car seat.

Mission Travel Faith Tours does employ many Christian guides, but this is not guaranteed. Our guides are very familiar with our devotional, scriptural, historical and cultural information requirements. This coupled with our choice of devotional leaders provides an atmosphere that is exceptional even for the person who has been to this region on prior occasions. We have consistent testimony that your MTT experience is far superior to other tours.

Let us know at the time of registration if you would like to arrive earlier, or stay later, than the scheduled tour dates, and pending availability, we will book your airline reservations accordingly, at no additional cost. Pre- and/or post-stays at the hotel will cost an additional fee. These options should be available to you when registering online, or simply contact us at : 1-407-377-7912, and our offices are open on Mondays through Fridays from 9 – 5pm EST, and on Saturdays from 10 – 5pm EST

Yes. We are happy to assist you in arriving early or leaving later. If you have another destination in mind, please let us know as early as possible, and we will do our best to accommodate you. All extra costs associated with travel deviations are your responsibility.

Yes, we will assist with booking all of your flights . Your Group Tour Destination Expert will coordinate with you to ensure we pair the right airlines and routes for your group.

Mission travel Tours offers a small Fee for services Structure (all fees listed per person):

  • Domestic Air Ticketing Fee, per ticket: $20
  • International Air Ticketing Fee, per ticket: $40
  • Tour Date Changes: One free change is allowed if done 91 or more days prior to departure. Additional date changes are $100 per change per traveler

Yes, we require a $350 deposit on all tours before 90 days of traveling. Full payment is required if you are booking within 90 days of traveling. Trips that include cruises or tours that include special arrangements will require a larger deposit of $500 to reserve your place on cruise.

When you reserve your group tour, we'll send each traveler a confirmation package including detailed information on how to get to and from the starting and ending points of the trip. And our guest services team is available to assist with pre- and post-tour hotel and guiding arrangements.

Currency can be exchanged at airports and banks and some hotels also offer this service. Service fees may also be applicable. It's a good idea to have some small denominations handy upon arrival. Credit Cards and cash (converted to the local currency) are easy ways to pay for food and souvenirs. ATMs are widely available in most countries and a convenient way to obtain cash. We suggest that you notify your bank to let them know that you may be using your Debit Card or Credit Card for cash advances and/or purchases in the area of your travel destination. Your bank will advise you of any applicable conversion/transaction fees.

Visa, MasterCard, and American Express are accepted in most countries. Please make sure to check with smaller vendors as the may not be equipped to handle credit card transactions.

Phoning home from another country can be expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. We suggest that you contact your phone carrier to find out what international plan options are available to you while traveling. Also, there are mobile messaging APPS such as WhatsApp that will enable you to exchange messages without having to pay for SMS.

Many hotels offer free WiFi in public areas and WiFi in rooms (often for an additional charge). Also, internet cafés are found in many cities throughout the world. Check with your mobile carrier if you can use your hot spot while traveling.

Pursuant to the Americans with Disabilities Act (ADA), Mission Travel Tours seeks to accommodate travelers with special needs to the extent possible and consistent with the specific tour itinerary. There is no guarantee that special access needs will be accommodated in all places as certain tour features may not be accessible by wheelchair, scooter, or other special equipment required to assist mobility. Please advise your MTT Destination Expert of any special needs before booking in order to determine if reasonable accommodations are available.

If traveling with children and a triple room is needed, most hotels can accommodate two people with a rollaway or cot to accommodate the third person.

Do you want to arrange a private tour for your church, synagogue or organization? We'll be glad to help— You can fill out the customize your trip form located at the top menu bar. After you fill out the information one of our Group Destination Experts will get back to you within 2 business days. If you want to talk to someone sooner please call us at 1-407-377-7912 or email us at info@missiontraveltours.com with your wish list and let us come alongside you and build an unforgettable itinerary for your next faith based tour.

That is fine just let our guides know the day of the event and they will offer you a range of options on our pre-planned activities.

We've got you covered. We understand that some guests are vegetarians or have a special dietary need. Before any trip, we'll send you a detailed pre-trip questionnaire. This is designed to provide us information on your expectations and any special requests or requirements you may have. In that pre-trip questionnaire, we ask you to advise us if you have any dietary restrictions, limitations, or preferences. We'll ask you to be as specific in that as possible. (For example, if you are vegetarian, let us know if that means you do not eat meat and poultry but you do eat fish, only legumes, etc.) We then pass that information along to our local guides and restaurants so that you do not have to worry about it during the trip. If you have specific concerns or questions, please call us at 1-407-377-7912 or email us at info@missiontraveltours.com. We can accommodate most dietary requests, so please do not hesitate to let us know.

We do extensive research and develop our travel tours with the mindset of excellence. We hire and use only local tour guides who are well-connected in their regions. They help create our guided tours so they have a personal interest in your satisfaction. We encourage travel guides to react to your interests and to unexpected events so each of our trips are unique. We also pay close attention to the comments of our past guests and make adjustments as needed so that we can meet and exceed your expectations.

You can review our terms and conditions for all of our published departure dates by clicking here

Passport and Visa Questions

You will need a valid passport at the time of travel but if you do not have your passport at the time of booking please be sure that you provide us with the names and birth dates of all travelers exactly as it will appear on the passports. Don't use nicknames! Differences in names or birth dates could result in having security issues or the airline preventing you from boarding your flight. Making name changes can result in the airline charging a rebooking fee of up to $300 per person.

Absolutely. Your Destination Expert will talk you through your visa options prior to travel and will provide the supporting documents you'll need to present at the airport. If necessary, we can also connect you with a trusted third-party visa service to help you overcome more challenging or time-consuming entry restrictions. We recommend visiting Passports and Visas www.passportandvisas.com

Many countries require your passport to be valid at least 6 months beyond your scheduled return date.

Payment Questions

Yes, we require a $350 deposit on all tours before 90 days of traveling. Full payment is required if you are booking within 90 days of traveling.

Visa, Mastercard, American Express and wire transfers

Yes, you can use multiple cards. It is your choice to put as much as you want on each card.

Yes. Debit cards are accepted and act in the same way as credit cards. Please note that in some cases debit card limits may not be sufficient for larger payment amounts. In addition, the cash payment discount does not apply to payments made via a debit card.

Yes, you can make a payment over the phone with your Destination Expert.

Fees that are not included in the price if not otherwise mentioned are Gratuities to guides, alcohol purchases, mini bar, food outside of the meals specifically listed under your trip inclusions, travel protection premiums, excess baggage fees.

Travel Insurance Protection

Travel protection gives travelers coverage for unforeseen circumstances, from a canceled flight to a serious illness—or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses—money invested in prepaid, non-refundable and unused payments or deposits, and medical expenses that in many instances may not be covered by health insurance.

Often a traveler will lose nonrefundable deposits and prepayments that can add up to hundreds—or even thousands—of dollars. A travel protection plan can provide trip cancellation coverage for the traveler's vacation investment—the insurance company reimburses the traveler for prepaid, non-refundable, and unused payments or deposits for a covered reason.

It reimburses for prepaid, non-refundable, unused payments or deposits if the traveler must cancel or interrupt their trip due to a covered reason.

In addition to trip cancellation and interruption, today's travel protection may also cover emergency medical expenses and emergency medical transportation, to the nearest adequate medical facility when ordered by a doctor. Reimbursement for additional accommodations, meals, and local transportation expenses incurred due to travel delays. Reimbursement for the purchase of essential items if baggage is delayed; and coverage against lost, stolen, or damaged baggage.

Many travel protection plans do not cover terrorism or only cover terrorist acts that occur on foreign soil. Travel insurance through Travel Guard Insurance can cover terrorist incidents both in the United States and abroad.

Travel insurance helps you plan that vacation package you need right now with one less worry. As America's leading travel insurance company, Travel Guard protects more than 6 million travelers each year. We strongly recommend purchasing travel insurance from Travel Guard to protect your travel investment. A great new benefit offered by Travel Guard is called "cancel for any work-related reason" and protects you if you are required to cancel for any work-related reason.

To speak to a Travel Guard insurance expert, call 1.800.826.5248 or visit them online www.travelguard.com

Post Travel

We absolutely love hearing about your travel adventures. Within a day of your return, we’ll be sending you our initial feedback form. This form will include some questions and ratings about your recent trip. If you prefer to discuss your trip in greater detail with one of our Client Experience team member, we can arrange a suitable time to have a phone call. We truly appreciate it when our clients leave their views on our Google review page, as it’s a fantastic way for our travelers to share their experiences and recommendations with each other.

Yes – we know that keeping the same original destination expert contact is important to you; however it may change based on the destination you choose.

That’s absolutely a YES!!! Simple reach out to one of our destination experts with what you’re looking for or desire for your next trip. After all, there are so many options to choose from… like Footsteps of Paul, Martin Luther Reformation, Catholic Pilgrimage, Jewish Heritage and so much more. Adventure, Cultural/Sightseeing, Faith, Family, Honeymoon & Romance, Safari, travel styles.

No worries, we know sometimes it takes time to plan for your next adventure destination spot, not to mention taking the time off work. You can simply sign up to receive our email updates link to email sign up to receive the most up to date information, travel news, specials, and new products. You can also just let us know when you’re ready to talk about your next adventure and we’ll be waiting on the other end to help you out.

Oh yes!! We would love to see how you enjoyed your amazing destination adventures. You can send the images to your destination expert or if you are on social media just upload those photos and don’t forget to tag them with a hashtag #mymtttrip or #ilovemissiontravel. We are looking forward to seeing your adventures!